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Returns by post:
To return an online purchase, please follow these instructions:
Please send your parcel to:
Agnes & Maurice , Predikherenlei 9 , 9000 Gent , Belgium
We recommend you send your return using a trackable method. Until we receive your return at our shop, the items and their condition remain your responsibility. The right of withdrawal does not apply if the product and packaging are no longer in their original, complete, undamaged, and unused state. Failure to return the delivered products to Agnes & Maurice within the specified timeframe will render the purchase effective.
Before returning the goods to the shop, you must notify Agnes & Maurice in writing within 7 business days of the delivery of said goods. The products must be returned in their original packaging, including all accessories and documents, and in new condition. If the products have been used or are damaged in any way, the right of withdrawal as stipulated in this provision will be forfeited. In such cases, Agnes & Maurice will ensure that the purchase price is reimbursed to you within 30 days of receipt of the product. However, please note that the shipping costs will be covered by you and not by Agnes & Maurice. Any returns of delivered goods are your sole responsibility and are undertaken at your own risk.